What warranty repair support does PhoneDevil provide for the Factory Unlocked iPhone?

06 Sep 2010

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	What warranty repair support does PhoneDevil provide for the Factory Unlocked iPhone?

Article You're in luck!
To the best of our knowledge (after much research), PhoneDevil is the only retailer of Factory unlocked iPhones which is able to handle warranty returns on behalf of their customers.

Any Apple product bought inside the EU *except the iPhone* has "Apple Europe" warranty, and can be repaired at Apple stores throughout the EU.
In the case of the iPhone, it must be returned to the country of origin. All of our iPhones are sourced from a highly respectable source in Italy (in contrast most other sellers use stock sourced from Hong Kong).

Our partner in Italy is able to handle all of our customer warranty repair enquiries.
All that is required is for you to confirm:

- that the issues have occurred naturally and not as a result of any user-induced damage (i.e. anything that will lead to Apple refusing to repair the phone).
- that the phone has not been illegally 'jailbroken'. Apple will refuse to repair it if this is the case.
- the IMEI and serial of your iPhone (you will find them on the back of the box, or in the phone settings menu).
- the registered owner of the phone (i.e. the name and address that were entered when registering the phone on iTunes when you first received it).

These details are required in order for our partner to handle the warranty return on your behalf.
The repair generally takes Apple two weeks to complete (never less than this), and if they are unable to repair the phone they will swap it for an 'as-new' refurbished model.
The delivery cost back to the UK (via DHL next-day delivery) is roughly 30 Euros, depending on fuel costs at the time.

Please note that we record the IMEI's of all phones that we sell.
If you have not purchased your phone from us, we may be able to provide a warranty return service at a set price (this is something we are currently considering). Please contact us with any enquiries.

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Created On:

09 Jul 2009 8:49 PM

User Comments

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Posted By: Theodore skordis (Theoskordis@gmail.com) On: 08 Jan 2010 8:45 PM

Helpful

Posted By: Ian McNulty (imc002@hotmail.com) On: 27 Jan 2010 9:59 PM

What a good idea to provide iphone warranty for people in the uk who have purchased italian factory unlocked iphones from stores like tim telecom and who can,t get warranty in the uk even though we are a eu member state and apple uk should honour it.Ijust wonder how much all the shipping charges would cost

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